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FAQ

Are you Black Owned?

Yes, TLS Cosmetics is Black Owned! CEO Bio COMING SOON...


What are your business hours?

TLS is opened Monday - Friday 9AM - 7PM EST

We are closed on weekends (Saturday & Sunday)

Closed on these holidays:

New Years Day
Martin Luther King Jr.'s Day
Geogre Washington's Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day


Are there parabens in your products?


No, we do not use parabens in our products


Are your products vegan?


Yes, we do not use any animal derived products in our Highlighters.


Are your products cruelty free?

Yes, no testing is ever done on animals.



Are your products made in the USA?

Yes, all of our products are handmade in the US.


Are your products Gluten Free?

Yes, our products are gluten-free!


Do you ship outside of the USA?

No, sadly we no longer ship internationally.


How can I sell your products in my store?

Wholesale will be available early 2017!


Shipping


Domestic Shipping:

Standard (5-7 Business Days) FREE


Order Processing

​
Please allow 1-3 Business Days for your order to ship. All orders are processed and shipped Monday - Friday only (excluding major holidays. Orders placed on Saturday and Sunday will be processed on the following business day. Please allow up to 7 day processing during Promotions, Product Release and Limited Edition Products.



What is your RETURNS / EXCHANGE POLICY?


TLS Cosmetics accepts exchanges for damaged products made within 5 days of delivery. Products must be returned unopened. Shipping and handling fees are not refundable.


EXCHANGE

Email us your order number and photos of the damaged product/s at support@tlscosmetics. If your exchange request is excepted we will email you the return address to send the damaged product/s back. Your replacement will be shipped within 2 Business Days of receiving the damaged product/s. You will receive a store credit if the product is out of stock.

​REFUNDS

We do not issue refunds.





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  • Home
  • Highlighters
  • International Shipping Fee
  • FAQ
  • Contact Us
  • 📣 Huge Announcements 📣